Dental Tribune America

Logistics Specialist

Job Details

Job description

Directly reporting to the Customer Care Manager – Japan, Logistic Specialist processes shipment order and oversees cycle of order fulfilment Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely. Logistic Specialist handle the shipping, general warehousing and receiving for the company.

Responsible for receiving, shipping devices, spare parts and stock manageme

Take a responsibility on reprocessing, cleaning, packing of all EMS Devices for repairs, maintenance, loaners and demo.

Manage the incoming inspection of repair, maintenance, loaner and demo devices

Manage the outgoing delivery schedule of repair, maintenance, loaner and demo devices

Maintain and data validation of CRM/ERP input.

Establish and maintain maximum and minimum spare parts inventory levels

Coordinate with technical services engineer team to promote accurate and timely deliveries of orders for dealers and end-users (customers)

Assistance to maintaining logistics planning tasks

Support with maintenance of logistics policies, procedures, support plans and similar data

Manage and monitor the performance of entire fleet, routing and scheduling planning

Implement needed tools (like digitalization) to improve service levels and customer experiences.

Take the necessary product training and be certified.


Key relationship:

- Customer Care Manager and team members

(First level support and Customer Service Representatives)

- Assigned external regulatory company

- Sales department




Good market knowledge of the Medical equipment industry,

Technical understanding of Supply Chain and Logistics in Medical equipment industry,

Excellent communication skills in multicultural environments,

Influencing and problem-solving skills,

Strong ability to present complex solutions in clear and simple terms,

Excellent organizational skills with ability to prioritize workload,

Prior work experience in a technical function,

Logistic / Business degree educated,

Fluent in Japanese and Business Level of English.

Experience with a variety of office software (email tools, scheduling tools, spreadsheets and databases)

Very dynamic, positive and open-minded person.

Good team player.


Job location

Asia, Japan




English (2- Business fluent)


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