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Dr. Alessandro Carducci Artenisio
Directly reporting to the Customer Care Manager – Japan, Logistic Specialist processes shipment order and oversees cycle of order fulfilment Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely. Logistic Specialist handle the shipping, general warehousing and receiving for the company.
Responsible for receiving, shipping devices, spare parts and stock manageme
Take a responsibility on reprocessing, cleaning, packing of all EMS Devices for repairs, maintenance, loaners and demo.
Manage the incoming inspection of repair, maintenance, loaner and demo devices
Manage the outgoing delivery schedule of repair, maintenance, loaner and demo devices
Maintain and data validation of CRM/ERP input.
Establish and maintain maximum and minimum spare parts inventory levels
Coordinate with technical services engineer team to promote accurate and timely deliveries of orders for dealers and end-users (customers)
Assistance to maintaining logistics planning tasks
Support with maintenance of logistics policies, procedures, support plans and similar data
Manage and monitor the performance of entire fleet, routing and scheduling planning
Implement needed tools (like digitalization) to improve service levels and customer experiences.
Take the necessary product training and be certified.
- Customer Care Manager and team members
(First level support and Customer Service Representatives)
- Assigned external regulatory company
- Sales department
Good market knowledge of the Medical equipment industry,
Technical understanding of Supply Chain and Logistics in Medical equipment industry,
Excellent communication skills in multicultural environments,
Influencing and problem-solving skills,
Strong ability to present complex solutions in clear and simple terms,
Excellent organizational skills with ability to prioritize workload,
Prior work experience in a technical function,
Logistic / Business degree educated,
Fluent in Japanese and Business Level of English.
Experience with a variety of office software (email tools, scheduling tools, spreadsheets and databases)
Very dynamic, positive and open-minded person.
Good team player.
English (2- Business fluent)