Dental Tribune America

Orthodontics Territory Manager- San Francisco, CA (63190)

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.


Bringing out the best in people


As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.


Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


General Summary:

As an established sales professional, the primary responsibility of this position is account management, business development and the successful execution of their business plan.   This is accomplished by identifying needs and solving customer problems via a focus on priority products, customers, audiences and programs. In addition, maintaining existing relationships and business is a key priority. The Territory Manager develops and executes monthly action plans that are in alignment with the Region and National plans within assigned accounts to maximize profitable growth while at the same time building customer satisfaction.


Key Responsibilities:

  • Achieves territorial sales objectives in all categories.
  • Maintains high retention rate of customer base through delivery of outstanding service and through effective analysis of the business needs of the customer.
  • Develops a Monthly Action Plan that supports the needs of their territory and region.
  • Operates with a disciplined call process in accordance with the annual sales plan.
  • Regularly reviews the performance metrics of his/her territory in order to determine progress to their plan and adjusts accordingly.
  • Penetrates accounts and develops long-term partnerships with appropriate audiences
  • Creates call continuity/addresses opportunities from previous calls
  • Conscientiously works the “Sales Process” within each account
  • Implements the systematic conversion process after any new system sale.
  • Maintains a comprehensive and accurate customer data base within the Contact Management System, replicating daily.
  • Completes and submits on a timely basis all required reports, data input requirements, requests. (ie: KPI’s, expense reports, PTO summary, etc)
  • Coordinates, sets-up and hosts trade-show/exhibit/seminars/clinical meetings as assigned to build product demand.
  • Coordinates and conducts meetings and product training sessions with a variety of audiences to build product demand.
  • Processes customer orders and provides account service to assigned and prospective customers.
  • Handles and processes customer service complaints in a timely and uniform manner, according to the Product and Service Complaint Procedures.
  • Demonstrates fiscal restraint and exhibits behavior associated with a desire to increase earnings and profitability in the territory.
  • Continually increases technical and industry knowledge.
  • Complies with company and departmental policies including the Code of Conduct.
  • With the support of his/her manager, creates a Development Action Plan and follows through on the developmental goals
  • Handles and processes customer service complaints in a timely and uniform manner, according to the Product and Service Complain Procedures
  • Performs other related duties as required.


Required Background and Education:

  • Bachelor’s degree plus 3 - 5 years of business to business selling
  • Experience in/or appreciation of dental industry preferred
  • Strong oral and written communication skills are required
  • Capable of working independently
  • Frequent travel is required and will vary depending upon the specific territory


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